Deposit Payment Policy for Medical Services Provided at
Ośrodek Medyczny Osteomed s.c. Mirosław Szlachcic, Ewa Szlachcic
1. General Provisions
1.1. This policy sets out the rules governing the collection of deposits toward services provided by Ośrodek Medyczny Osteomed s.c. Mirosław Szlachcic, Ewa Szlachcic (hereinafter referred to as the “Clinic”).
1.2. A deposit is required when booking an appointment for:
1.2.1. new Patients scheduling a procedure (this does not apply to consultations);
1.2.2. Patients who have cancelled an appointment on two occasions;
1.2.3. Patients who have failed to attend an appointment once without prior cancellation;
1.2.4. Patients scheduling procedures with a value exceeding 3,000 PLN.
1.3. By paying the deposit, the Patient accepts the terms set out in this policy.
2. Deposit Amount
The deposit for services provided by the Clinic shall not exceed 50% of the total value of the service.
3. Methods of Deposit Payment
3.1. The deposit for services provided by the Clinic may be paid in person at the Clinic during its business hours, by:
3.1.1. cash;
3.1.2. payment card;
3.1.3. bank transfer, using the following details: Account number: 65 1140 2004 0000 3702 7643 2942; Recipient: Ośrodek Medyczny Osteomed s.c. Mirosław Szlachcic, Ewa Szlachcic; Deposit amount; Transfer description: DEPOSIT, TYPE OF SERVICE, DATE OF SERVICE, FULL NAME.
3.2. Upon payment of the deposit, the Patient shall receive a receipt and/or proof of payment.
4. Deposit Refund Policy
4.1. The deposit is fully non-refundable if the Patient fails to notify the Clinic of their absence in the manner specified in Section 4.4.
4.2. The deposit serves as compensation for the reserved appointment time, which cannot be allocated to other Patients in the event of a cancellation that is not made in advance.
4.3. A paid appointment may be rescheduled twice without forfeiting the deposit. Following a second rescheduling, the deposit shall be forfeited. An appointment may be rescheduled without loss of the deposit no later than 24 hours prior to the scheduled appointment time.
4.4. The Patient is required to notify the Clinic of their absence no later than 24 hours before the scheduled service, by telephone or text message (SMS) to the Clinic’s phone number: +48 784 030 564.
4.5. If the appointment is not cancelled, or if notice of absence is given after the cancellation deadline has passed, the deposit shall not be refunded.
5. Transfer of Deposit
5.1. The Clinic agrees to permit the transfer of a deposit to another individual or to a different appointment date, provided that the Patient notifies the Clinic no later than 7 days prior to the scheduled appointment.
5.2. The deposit may be transferred to another individual (e.g., a family member or friend) or to a different service date, while retaining the originally paid deposit amount.
6. Confirmation of Appointment Booking
6.1. Payment of the deposit constitutes confirmation of the appointment booking at the Clinic.
6.2. Upon payment of the deposit, the Patient shall receive booking confirmation in written or electronic form.
7. Final Provisions
7.1. The Clinic reserves the right to require deposits for additional services depending on organizational needs and the specific nature of the services provided.
7.2. Any amendments to this policy shall be made in writing or in another form agreed upon by the parties.
7.3. In the event of any disputes relating to the deposit, the parties undertake to resolve them amicably; failing agreement, the dispute shall be submitted to the court having jurisdiction over the Clinic’s registered office.
7.4. This policy shall take effect on the date of publication and shall apply to all Patients who make a booking after that date.
Date of adoption of this policy: March 9, 2026